Join the Advizzo Team

Advizzo transforms how people think about their water and energy consumptions and how Utilities engage with their customers. With our software, we combine behavioural science, big data, machine learning and digital emotional marketing techniques that make customer engagement easy, social and rewarding. We are helping consumers to better understand their usage and motivate them to save water, energy and money, making them happy to do so. Our mission is to provide a customer engagement platform to help Utilities becoming a personal usage advisor, better serving their customers and reducing the costs to serve while increasing customer satisfaction.

Open positions

Client Operations Engineer

We are currently looking for a Client Support Engineer to join our Client Success team. You will be a self-starting, problem solver who is equally comfortable with technical problem solving and understanding client business requirements.

KEY DUTIES AND RESPONSIBILITIES

  • Work with Development teams to help triage and address client/production issues via email, phone and ticketing system with clients
  • Act as a client-facing subject matter expert
  • Gather and analyse information, evaluate impacts, resolve or escalate issues as needed
  • Data Analysis for Behavioural Science
  • Data exploration to identify patterns in behaviours to build experimental hypotheses
  • Working with Behavioural Scientists on statistical analysis of experiments
  • Identify ways in which our data can help build new products
  • Manage client expectations, both internally and externally
  • Ensure support service level agreements (SLAs) are achieved
  • Work on special projects to help improve processes, documentation, and overall client experience
  • Manage ongoing operational tasks
  • Create bespoke business reports through Advizzo’s client facing management portal.

 QUALIFICATIONS AND EXPERIENCE 

  • Self starter and quick learner
  • Extremely customer focused
  • Strong professional and interpersonal communication skills
  • Technical hands-on troubleshooting skills or ability to learn quickly
  • Experience supporting a ‘Software as a Service’ platform a plus
  • SQL/MySQL or databases troubleshooting experience/skills, or the ability to learn
  • Comfortable working in UNIX command line, and understands UNIX file permissions
  • Bachelor’s degree (Math, Physics, Computer Science, Business, or Engineering preferred)
  • Experience in consulting, software development, 2nd or 3rd tier technical support, technical project management, and/or training delivery
  • Other programming skills (python, html) are a bonus.

 Nice to have

  • Experience in behaviour change / a start-up / water or energy industry
  • Knowledge or understanding of behavioural science and data science
  • A passion for working with clients, great people skills and true engagement potential
  • Experience using Atlassian (Jira, Confluence) and Zendesk products or equivalent

Perks

  • Thursday drinks and Friday Lunches

Other

  • Location: London Bridge
  • Salary: Dependent on experience

Client Success Manager (London)

We are currently looking for a Client Success Manager to help us successfully deliver our programmes in the UK.

KEY DUTIES AND RESPONSIBILITIES

  • Lead client relationships, and provide strategic oversight for the deployments of our cutting-edge product suite for our utility clients.
  • Responsibility in setting up customer requirements and associated business requirement during the initial setup phase with new clients
  • Responsibility for managing client relationships, crafting marketing strategies to help our clients meet their customer needs, oversee the product deployment process ensuring that programmes launch rapidly and flawlessly.
  • Responsibility for the ongoing success of the programme after implementation, driving changes and innovations necessary to improve it and achieve the agreed-upon results, while deepening the ongoing client relationships.
  • Work with a cross-functional team of engineers, behavioural scientists, product developers, regulatory and legal experts, data scientists, and design professionals to both deploy the programme, and maintain its success
  • Work closely with the UK Team Leader to coordinate the delivery of all our UK projects, as well as with key sales personnel and executives to ensure each client relationship grows over time.

 

QUALIFICATIONS AND EXPERIENCE

– 3 to 4+ years of experience in management consulting, project management or customer success management

– Willingness to travel around the UK once or twice a week

– Self-motivated, entrepreneurial spirit, confident working independently and within team

– Passion to make engaging presentation for our customers using Power Point, Prezi, Anima Launchpad etc…

– Experiences in writing detailed business requirements and working in collaboration with our technical to ensure a smooth development phase

– Experiences in running Customer QA and UAT

– Collaborative, willing to share knowledge to the broader Advizzo team

– Ability to understand and visualise complex data

– Good time management to juggle work between clients

– Confident, engaging and articulate verbal and written communication skills

Nice to have

– Experience in behaviour change / a start-up / water or energy industry

– Knowledge or understanding of behavioural science and data science

– A passion for working with clients, great people skills and true engagement potential

Perks

– Regular travel

– Thursday drinks and Friday Lunches

Other

– Location: London Bridge (5-min walk from Jubilee tube station)

– Salary: Dependent on experience

We’re always in search of new talents. Get in touch with your CV.

SEND US YOUR CV