Helping utilities engage their customers

Advizzo SaaS solutions use behavioural and data science to tap into the intrinsic motivations of each household. We do this through personalised and timely communications designed to motivate changes that reduce consumption and deliver customer satisfaction.

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1 million households are currently using Advizzo white-labelled solutions

Advizzo SaaS solutions help these utilities drive better customer engagement

One SaaS platform, three software solutions to address all utility challenges

Powered by your billing and meter data, as well as third party data.

Customer software
Neighbour consumption comparison
Personalised tips
Home audits

Reporting software
Campaign results
Savings tracking
Data insights

Customer serviceĀ software
Customer search engine
Data privacy compliance & handling
Neighbour consumption comparison

Personalised customer engagement

Our customer facing software uses behavioural science to understand and trigger customer engagement.

  • Experiment with behavioural messages across multiple channels (web, email, mail)
  • Empower customers with consumption insights, including neighbour comparison data and overview of consumption
  • Provide customers with personalised tips to help them consume energy and water more sustainably

Increase digital engagement & self-servicing

Advizzo engages utility customers with relevant and motivational insights via digital channels.

  • Increase customer satisfaction
  • Increase smart meter acceptance
  • Increase digital self-servicing

Create upselling and cross-selling opportunities

Advizzo customer service agent software offers new customer insights for your team.

  • Deliver targeted communications with constantly enriched
    and cleansed customer data sets
  • Understand what motivates individual customers
  • Provide customers with relevant additional services and products via personalised tips

Advizzo combines Behavioural & Data Science in a SaaS platform

Understand what motivates your customers and change behaviour with tailored campaigns across multiple channels

Some Advizzo client stories

How do we engage your utility customers?

Yarra Valley Water deploys behavioural science methodology to assist water conservation

Yarra Valley Water deploys behavioural science methodology to assist water conservation

How Advizzo helps utilities generate value from smart meter data

How Advizzo helps utilities generate value from smart meter data

How Advizzo can help utilities in the US post Covid-19

How Advizzo can help utilities in the US post Covid-19

CASE STUDIES

Knowledge Base

Some frequently asked questions from our clients.

Does your platform create a way to communicate with our customers?

Advizzo’s solution allows for custom communication to specific customer segments, based on behavioural messages and personalised content.

Is the platform flexible?

The platform can be configured to reflect your branding, tone of voice and local culture so that your customers get a seamless experience. Talk to us to find out more about configurations available in each edition

Does your platform have an impact on customer satisfaction?

Yes. The Advizzo solution aims to improve customer satisfaction with personalised experiences for customers, tailored to their motivations. Check out our case studies to find out more

Want to launch a pilot at your utility company?

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