Helping utilities engage their customers
Advizzo SaaS solutions use behavioral and data science to tap into the intrinsic motivations of each household. We do this through personalized and timely communications designed to motivate changes that reduce consumption and deliver customer satisfaction.
1 million households are currently using Advizzo white-labelled solutions
Advizzo SaaS solutions help these utilities drive better customer engagement
One SaaS platform, three software solutions to address all utility challenges
Powered by your billing and meter data, as well as third party data.
Personalized customer engagement
Our customer facing software uses behavioral science to understand and trigger customer engagement.
- Experiment with behavioral messages across multiple channels (web, email, mail)
- Empower customers with consumption insights, including neighbor comparison data and overview of consumption
- Provide customers with personalized tips to help them consume energy and water more sustainably
Increase digital engagement & self-servicing
Advizzo engages utility customers with relevant and motivational insights via digital channels.
- Increase customer satisfaction
- Increase smart meter acceptance
- Increase digital self-servicing
Create upselling and cross-selling opportunities
Advizzo customer service agent software offers new customer insights for your team.
- Deliver targeted communications with constantly enriched
and cleansed customer data sets
- Understand what motivates individual customers
- Provide customers with relevant additional services and products via personalized tips
Some Advizzo client stories
How do we engage your utility customers?
Some frequently asked questions from our clients.
Advizzo’s solution allows for custom communication to specific customer segments, based on behavioral messages and personalized content.
The platform can be configured to reflect your branding, tone of voice and local culture so that your customers get a seamless experience. Talk to us to find out more about configurations available in each edition
Yes. The Advizzo solution aims to improve customer satisfaction with personalized experiences for customers, tailored to their motivations. Check out our case studies to find out more